General Terms and Conditions of b20 – serviced apartments bern ag

1. Scope

These General Terms and Conditions (hereinafter referred to as the "General Terms and Conditions") apply to the provision of furnished rented accommodation as well as related facilities and services and deliveries by b20 - serviced apartments bern ag (hereinafter "b20"). The terms and conditions form an integral part of every contract. Should these General Terms and Conditions of Business contradict a customer's contractual terms, these General Terms and Conditions shall prevail. In addition, the relevant articles of the Swiss Code of Obligations apply to the exclusion of the rental contract provisions.

2. Conclusion of contracts

Once a guest booking request is made through the b20 website ( or by telephone, the guest receives a written offer followed by a reservation confirmation. The contract between the parties comes into effect once this reservation confirmation has been sent by b20 to the guest.

3. Services, payments, and prices

(1) The price includes the rental of a furnished apartment for an agreed period of time together with fortnightly cleaning (including changing of bedclothes and towels). Additional services provided by b20 are invoiced separately. Each unit is personalized (not transferrable) and provided for the use by a maximum of two people.

(2) All prices are given in Swiss Franks (CHF) and include value-added tax (MWST). Unless otherwise agreed, tourism taxes are not included in the price.

(3) Residents of the city of Bern, children, young people under 16, those in military or civilian service, short-term residents (who must be registered with the authorities), and students are exempted from tourism taxes.

(4) b20 has the right to demand part or all of the payment for the rental of the furnished aparments in advance. The deposit and payment deadlines are agreed in the reservation confirmation. Should the guest not fulfil his or her obligation to pay within the prescribed period, b20 has the right to cancel the contract after setting a reasonable deadline. The guest is liable for any resulting damages to b20.

(5) Should any sums remain unpaid when the guest vacates the b20 apartment, the full amount is payable by credit card (Mastercard or VISA) or debit card (EC/Maestro) on departure. Should payment by invoice be agreed, the total invoice amount is payable 10 days after the invoice date. In the case of default, b20 is entitled to charge interest of 5% on the due amount.

(6) b20 expressly reserves the right to make changes to prices.

4. Lodging period

Intended for temporary use, units can be booked from a period of one month to no more than one year. Extensions beyond the one year maximum can be granted under exceptional circumstances. At their earliest, such requests can be turned in four weeks prior to the end of the original rental term.


5. Guest obligations

(1) The guest must supply information in the reservation and provide proof of residency (Swiss citizenship, short-term visitor, week-day resident). The guest is aware that his or her residency status has an impact on the price (for example in terms of payment of tourism taxes). Should the submitted information be untrue, the guest is liable to third parties (in particular the city and canton of Bern), and b20 is completely indemnified.

(2) The guest is obliged to check the inventory within seven days of taking over the apartment. Should there be any damage to the room or its furniture, or any deviations from the inventory, the tenant assumes financial responsibility for any subsequent damage or loss.

(3) The guest is obliged to handle the furnishings with care and to treat other residents with respect (see house rules).

(4) Smoking is prohibited throughout the building. In case of violation, a penalty fee of CHF 300.00 is due.

6. Arrival and departure times

The furnished apartments are available from 15:00 on the day of arrival, and should be vacated by 12:00 on the day of departure.

7. Alterations to the building

Guests are not permitted to make any structural changes to the furnished apartment.

8. Pets

Pets are not allowed in the b20 furnished apartments. In special cases, exceptions can be made subject to prior consultation with those responsible.

9. Liability

(1) The guest is liable to b20 for all losses and damages to the furnished apartment, whether made by the guest him or herself or by a third party.

(2) b20 admits no liability for theft or damage of goods belonging to the guest or a third party. Guests are responsible for the insurance of their own belongings.

(3) b20 is liable only for intentional damage or damaged caused by gross negligence based on contract or tort, and only for direct damage. All other liability is excluded, especially for slight or medium levels of negligence and for indirect damage.

10. b20's right to rescind

(1) Should it be difficult or impossible for b20 to perform the services as agreed in part or full because of force majeure or other circumstances beyond b20's control, b20 can rescind those parts of the contract still to be fulfilled in part or in full without becoming liable for any damages.

(2) b20 is also entitled to cancel the contract without compensation if there is reason to believe that the guest's stay in b20 may present a security risk. b20 expressly reserves the right to claim compensation from the customer.

(3) Guests are not allowed to make commercial use of the apartments.

11. Cancellation conditions

(1) b20 must be informed about cancellation or in the case of premature dparture at least 30 days prior to arrival.

(2) In the case of cancellation or premature departure later than this 30 days prior to arrival or premature departure, the guest will be charged as follows:

  • 15–29 days prior to arrival/ departure: CHF 500.00 *
  • 7–13 days prior to arrival/ departure: CHF 1000.00 *
  • 6 days or less prior to arrival/ departure: 100% of the monthly rent *

*(refer to the following month in case of premature Departure)

(3) In all cases of cancellation, all services already provided by b20 and its partners must be paid for in full.

(4) b20 reserves the right to take cancellation costs directly from the credit card supplied (by telephone) as guarantee.

(6) b20 reserves the right to stipulate individual contractual cancellation conditions.

12. Severability clause

Should any provisions of these terms and conditions be invalid, this shall not affect the validity of the remaining provisions. In such a case, the legally ineffective provision is to be replaced by a similar but effective provision.

13. Applicable law / jurisdiction

(1) Swiss law applies exclusively.

(2) The courts governing the jurisdiction in which b20 has its registered office have exclusively responsibility in the case of any disputes arising from this contract.

Bern, January 2019